SERVICE

SERVICE

Hi! What's up?

Ask us anything. We'll get back to you as soon as we can.  

Email us at support@populadies.com 

SHOPPING

 

WHAT IF I NEED TO CHANGE OR CANCEL MY ORDER?

Unfortunately, once an order is placed we can no longer make changes. Please email us at support@populadies.com with your order number and let us know that you are looking to cancel your order and we will take care of you. Kindly keep in mind that we process orders quickly, and may be unable to cancel your order.

 

HOW DO I CHECK THE STATUS OF MY ORDER?

We will send you a tracking number once your order has been shipped. It may take up to 24 hours for the tracking information to be updated.

If you have made an account with us you can login through our home page.

Foot Information > Track Order 

 

DO YOU ACCEPT PAYPAL?

We do! If you choose to checkout with PayPal you will be redirected to their website before finalizing your order.  

WHY ARE YOUR CLOTHES PRICED THE WAY THEY ARE?

We are dedicated to giving you the best product we possibly can. Our pieces are made in Los Angeles with an extreme attention to detail. Rest assured you can expect a high quality piece to add to your wardrobe from our.

 

THE ITEM I WANT IS OUT OF STOCK!

Go to the product page, and be sure to include your email in the field provided for the product you want and we will keep you updated when it’s back in stock.

 

THERE'S A PROBLEM WITH MY ORDER

If you have any problems with your order -such as damaged or missing items, or any other problems- please reach out to us within 7 days of receiving your order and we'll take care of you!

 

MY ORDER DIDN'T GO THROUGH BUT I WAS STILL CHARGED

This problem is called an authorization attempt and is common with Shopify when billing information is entered incorrectly. Authorization is needed to check if a card holder has the sufficient funds to be approved by the merchant. If there is sufficient credit as determined by the bank, the sale will automatically go through. If there is a problem with validation then the authorization is cancelled.

SHIPPING

I'VE PLACED MY ORDER, WHEN WILL IT SHIP?

All orders will ship in 1-2 business days. Please note, orders are not shipped over the weekend or U.S. holidays. Once processed you will receive a confirmation email with your tracking information.

 

WHEN WILL I RECEIVE MY ORDER ONCE IT HAS SHIPPED?

This depends on the shipping you selected! We currently offer via FedEx:

Free ground shipping: 15-20 Business Days

3 Business Days

2 Business Days

Next Day

Next Day Saturday Delivery

Orders addressed to a PO Box will be shipped with USPS.

All express orders must be placed before 1pm to be eligible for next day shipping.

Express orders do not ship on weekends or U.S. holidays, so if you order on Saturday, it will ship out on the next business day, which is Monday.